ClientWindow and UserLike: which is Best for Client Experience and Communications
Clients increasingly want to talk to their service teams and relationship managers on apps like WhatsApp and other messaging apps. But this can be very difficult for businesses to manage, and it causes data privacy and compliance issues with industry regulations.
Compare two leading solutions: ClientWindow and UserLike to see which option is right for your business.
The Best Communication Platforms for WhatsApp Integration and Client Services: Which One is for You?
ClientWindow is a communications platform which seamlessly connects clients who prefer WhatsApp with business teams who use email. Working silently in the background it solves any management and compliance challenges that come with WhatsApp. On the other hand, UserLike is primarily a live chat solution for websites and apps. It allows businesses to engage with website visitors in real time with a strong focus on client service, such as when a purchase's delivery is delayed.
Compare the features and functions of each platform to see what is right for your business:
ClientWindow automatically integrates messaging app conversations on WhatsApp and other chat platforms with your internal communication software including business email
✔️ Ideal for businesses that want seamless integration between external messaging platforms and their internal communication tools.
✔️ Provide excellent service clients will love. Clients can use WhatsApp, or their preferred messaging app, and business teams can continue to use their normal email.
✔️ ClientWindow centralises all messaging app data to ensure it is robustly managed and stored securely to help prevent data leaks and loss. Working silently in the background it solves any management and compliance challenges that come with WhatsApp.
UserLike specialises in live chat solutions for websites and apps. It uses AI to automate these processes and provide faster client service options, including integration with WhatsApp.
❌ UserLike’s focus on live chat means it may be less suited to business that prefer to use email and other internal business systems.
❌ Automatic data deletion means that some businesses may not be able to satisfy their data retention requirements set by industry regulators.
❌ Automatic data deletion means that some businesses may not be able to satisfy their data retention requirements set by industry regulators.
❌ Managing live chat requires dedicated resources. You’ll need staff available to handle incoming chats promptly and effectively.
Discover the Benefits of Managed WhatsApp Conversations with ClientWindow
Discover the Benefits of ClientWindow
Operate in Regulated Industries and Retain and Carefully Manage Client Data
Capture and archive messaging data to meet industry specific retention requirements
Monitor sensitive data sharing
Comply with privacy regulations and easily deal with subject access requests for GDPR and similar laws
Robust Security Controls and for Complete Peace of Mind
Enterprise-level messaging
app security
Granular
access controls
& privileges
Message
Encryption in
transit and at rest
Chat messages retained in original format
Robust Cloud-based hosting
infrastructure
Integrate Messaging App Conversations with Business-Level Tools
Outlook/Microsoft
365
Email Archiving
Solutions
Microsoft
Teams*
Slack*
Industry Practice Management Software
Industry Practice Management Software
*Integration coming soon
Trusted By
"Implementing ClientWindow has transformed how we communicate with clients. We can now manage WhatsApp communication with private clients & business owners centrally, allowing us to offer fast and effective support across our team, whilst ensuring we securely store client communication in our business systems, not in a silo on a phone. First class."
BEN STEELE | Director
